For cities & local government
Sophie answers your published lines 24/7 — permit, licensing, and utility-billing questions — using only knowledge your team approved. She logs every request, and the moment she's out of her depth, the right desk gets an instant alert with the caller, the question, and a summary. Inbound service only: she never cold-calls a resident.
Built for gov on the Mission plan — $149/mo with a dedicated number included
what Chicago's own Inspector General called the city's 311 experience — callers give up before anyone answers.
Chicago OIG report
of calls to small organizations go unanswered — residents call back angry, or stop calling.
411 Locals · 85 orgs
cold calls to residents, ever. Sophie is inbound service only — by policy and by design.
How it's built
Hi — do I need a permit for a six-foot privacy fence on a corner lot?
For corner lots, yes — fences over four feet need a permit because of sight-line rules. The application is on the city site under Building & Permits, with the fee listed on the form. Want me to log a request so the Permits desk follows up with you Monday morning?
Yes please — it's for 412 Maple.
Done — the Permits desk has your address, your question, and a summary waiting for them. They'll call you back Monday. Anything else tonight?
When a question isn't in her approved knowledge, she says so plainly and alerts the right desk instantly — she never guesses on the city's behalf.
01
Keep your published numbers. Forward after-hours, one department, or everything — reversible in one carrier setting.
02
Paste the city site, add the fee schedules — staff review everything she learned before a single call is answered.
03
The right desk gets an instant alert with caller, question, and summary — and live mid-call transfer to departments is next.
What she handles
Sophie is on the line right now. Ask her anything — she'll even book you a walkthrough.
ONE FREE DEMO CALL PER NUMBER