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Choosing the tools that get you customers

Buying software to get customers is mostly a testing problem. You can read specifications all afternoon and learn less than you would by running the tool on your own business and seeing what a stranger gets.

These cover what to ask a vendor before you sign anything, how to test a system yourself before you point real customers at it, what a good answer to a deliberately hard question sounds like, and the cases where the answer is that you should not buy one at all.

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